FISCAL AGENTS: Financial Services Group


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The need to know
Confidentiality
Accuracy
Security
Questions

The need to know

There was a time when financial planning and finding the right investment to match your needs was relatively simple.

When you did business with Fiscal Agents Financial Services Group, all we needed was your name and address so that we would know where to mail your receipts, notices of maturing certificates and account statements. Today, it's more complex.

For example, if you invest in any GIC, RSP or even a savings account that pays interest, the law requires that we request your social insurance number. Similarly, if you invest in retirement products, we need your date of birth and other relevant personal information. If you want to borrow money the financial institution will need to know about your credit history and financial status.

However you, as an individual, have the right to demand that personal information about you held by us remains accurate, confidential and secure.

At Fiscal Agents, we are proud of our reputation in maintaining the confidentiality and security of personal information. We have provided this document to explain to you how we strive to protect the privacy of individual customers' personal information.

The Provincial securities regulators also require us to ascertain certain information. We are bound by the rules and regulations that are in Law. It also helps us to:

  • understand your needs
  • determine the suitability of our products and services for you
  • determine your eligibility for our products and services
  • manage and offering products and services that meet your needs
  • provide you with ongoing service and
  • meet our legal and regulatory requirements.

Because it is important that we keep your trust, we will only ask you for information that we require. Also, when we ask you for information we will let you know why we need it.

We may also, with your consent, give this information to other members of the Fiscal Agents Financial Services Group of Companies (where the law allows) so that they may directly tell you about their products and services.


Confidentiality

Under normal circumstances, Fiscal Agents will not collect, use or disclose your personal information without your consent. "Disclosure" means providing specific information about you from our records to a third party.

The only exceptions to this rule are when the firm has a legal obligation to disclose under a valid court or government order. Or, the firm would not ask for consent when personal information is given to back to the financial institution you have dealt with using Fiscal Agents as your advisor.


Accuracy

While Fiscal Agents tries to ensure that the information we hold about you is accurate, complete and up-to-date, it is in your best interest to inform the us at 905-844-7700 or your servicing branch and or personal financial advisor promptly of a change of name, address or any other relevant information.

If information has been provided to third parties (“third parties” means a financial institution, life insurance or investment management company), we will convey the corrected information to them, if necessary. Once you have your confirmation and/or purchase order the information, all you have to do is check it for accuracy and let us know if there are any corrections required. We will correct our records or make note of any differences. This also pertains to information disclosed to third parties.


Security

In addition, every Fiscal Agents Financial Services Group employee, as a condition of employment, takes responsibility for protecting customer privacy, confidentiality and security. It's an obligation that remains in effect even after an employee leaves the firm.

Fiscal Agents also has extensive controls to maintain the security of its operations and information systems. Physical access to areas where information is gathered, processed or stored is restricted to authorized employees only. Appropriate controls are in place over computer systems and data processing procedures and these controls are reviewed on an ongoing basis to ensure compliance with our security and privacy policies.

The firm also destroys, erases or makes anonymous any personal information which is no longer needed for the investment purposes or legal requirements.

We are committed, and our systems are designed, to protect your privacy and confidentiality.

What about cookies?

Cookies are pieces of information that an interative service (e.g. website, digital TV) transfers to your hardware (e.g. computer, set top box etc.) for record-keeping purposes. Fiscalagents.com may use cookies where appropriate. If you are using a PC and do not wish to receive cookies you can disable them in the options or preferences menu within your internet browser.

Questions

If you have a concern or question about privacy, please contact:

The Compliance Officer
Fiscal Agents - Financial Services Group
Executive Office
25 Lakeshore Rd. West
Oakville, Ontario
Canada
L6K 1C6

Note: Fiscal Agents is a member of the Registered Deposit Brokers Association (RDBA) and complies with the standards of business practices that include the adherence to a national privacy code (click this link to review the RDBA privacy code).





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